From May to September, the hotter summer months, in locations where temperatures will exceed 80F, we will pack your chocolate in insulated containers with cold packs. In almost all cases, we ship via USPS Priority Mail with a tracking number. In the summer months, we only ship on Mondays so that the effectiveness of cold pack shipping is maintained, and you will be sure to receive your chocolate during the same week.
During the summer months, orders within the US and greater than $75 are eligible for free shipping. In the case of a single order being shipped to multiple addresses, free shipping is extended to each addressee if each addressee's part of the order is greater than $75.
There is no free shipping option to Canada.
If there is a problem with your order, you may return unopened items within 5 days of delivery for a full refund. You must email us us with a valid reason for the return, such as product is spoiled, an error in the order, etc. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the United States and Canada via USPS. Note that products can be shipped to international destinations by special arrangement.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.